A huge email is stuck in my Outbox!

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That’s what happens when you try to send an email with a large file attached – it can get stuck. You just got back from vacation in Illinois, and you have lots of pictures of the World’s Largest Catsup Bottle; of COURSE you are excited about sending those gigabytes of touristy images to all your friends. But when you click “Send”…nothing. You can’t open the email because it is already trying to send. You can’t delete it because it is trying to send. But it won’t send.

If your Outlook has this problem, a sort of Virtual Constipation if you will, here’s what to do:

1. First, you need to stop it from trying to Send/Receive email. This is really the most important thing, because you just can’t do anything with it as long as it is trying to push out that big email. Click File, and then choose “Work Offline”. Now, Outlook will still run but it won’t automatically send and receive on it’s regular schedule.

2. Now you have two options. You can delete the email (this is probably the best option, because you really shouldn’t have tried to send an email that large anyway). Or you can drag the email from the Outbox to the Drafts folder. When it is in Drafts, you can eliminate some of the attachments to make it smaller if you want to try again.

3. When you have the offending email out of the Outbox, go back to File and choose Work Online again. Now you are sending and receiving – everything is “regular” again, so to speak.

If you do have a large file (like a video), email is not the best way to send it. There are services that allow you to upload a large file and then send a link to your friend so that they can go and download it. Or, you could just upload a video to YouTube and send the person the link to view it online.

If you have dozens of vacation photos to share with family or friends, Picasa is definitely the best way to go. But that’s another tip for another Monday.

This week’s video displays some amazing archery skills.

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Derrall
July 1st, 2008

Hi Scott,

I’m derrall, and I have the large email 18mb stuck in my outbox (outlook). I followed your instructions but it still won’t delete.
Tried dragging to drafts – tried deleting – but nothing – it just sits there.
Will you help me?

derrall 214-503-0456 cell: 214-769-8772

Hi Scott,

It’s me again … derrall – I tried a different version of your solution on solving the large email stuck in outlook problem. Took that computer down and re-started and grabbed the file key again and took it offline and Bingo – large file was gone Bye-Bye.
Thanks Sir – You Da’ Man!

derrall

Derrall
July 1st, 2008

Scott,
It’s done and working right now! I greatly appreciate you. I didn’t have to pay Microsoft one dime. Their minimum charge was $49.00 – if the problem was advanced it would have been more.

thanks again,
derrall

Scott Johnson
July 1st, 2008

Hi Derrall – glad to hear it’s working now!

Anonymous
July 24th, 2008

your tip above for large e-mails stuck in outbox was top class thanks scott

Anonymous
July 25th, 2008

Thanks, I’ve been trying to delete this email for over a week. I read tips that said I should delete my inbox. I’m glad I didn’t. Again thanks.

Anonymous
August 12th, 2008

You saved me too. THANKS!

Anonymous
September 5th, 2008

Great help.

Many Thanks

Anonymous
September 9th, 2008

OMG that was so easy. Thanks for taking care of my problem. I have tried everything but your solution is the only one that worked.

DDayLanding
June 5th, 2009

Many thanks. Very useful tip.

Anonymous
June 5th, 2009

It did take me a couple tries to get it to stop sending but after that it worked like a charm. Thanks so much !

Anonymous
September 14th, 2009

Thank you so much!! the solution was so simple 🙂

Anonymous
October 22nd, 2009

Thanks so much for this REALLY easy solution! Worked like a charm and has my frustration levels at "normal" rather than "off the charts". ~ Alison