The secret repair trick that techs don’t want you to know

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Recently a client called me in a panic, because he was in the middle of using his laptop and suddenly it shut off and now it wouldn’t boot up again. By all appearances, his laptop was just dead. Here’s how we handled it.



I have to tell you, I really love using this trick. To someone that watches it happen, it’s like magic. One minute their computer is completely dead – no lights, no fan, nothing on the screen, and pushing the power button has no effect at all. Many times when people contact me with this situation, they are already thinking “Great, now I have to buy a new laptop”. That just makes the effect that much more impressive when their laptop is suddenly working fine again.

What happens is that sometimes the computer can slip into a Hibernate mode and not be able to come out of it on its own. Kind of like a person with a traumatic injury that goes into a coma. Except with a person, usually you have to just wait and hope they come out of it. With your laptop, we can snap it back into reality with this little trick.

Here’s the process:

1. Unplug the power cord

2. Remove the battery (you’ll need to flip the laptop over to get to the battery)

3. Turn the laptop back over as if you’re going to use it, then press and hold the power button for 30 seconds (yes, you won’t see anything happen since the battery and power cord are disconnected)

4. Plug in the power cord (with the battery still removed)

5. Tap the power button as you normally would to turn on the computer, and watch it boot up like normal (magic!)

6. After it is fully booted up, go through the shut down procedure to turn it off

7. Reinsert the battery

8. Boot it up again, and you’re back in business

This works on both PC and Mac laptops, although the problem that sometimes arises is that some are poorly designed and you aren’t able to easily remove the battery without disassembling the laptop. You can blame the manufacturer for that inconvenience.

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