Remote Support

Remote Support

For computer repair or personal computer instruction, it doesn’t matter if you are here in Florida, way up in Maine, or even out of the country.  I can take care of most issues right from my desk, using remote access (you just need to have an internet connection).

The software I use to connect remotely is secure, and it is free for you to download.

Pricing:

  • $139 for a single-session repair, which covers any amount of time up to one hour. If the call takes less than an hour, the remaining time is not credited.
  • $199 for a 2-hour package (most popular) – this time is used in 20 minute increments, and I keep track of remaining time.
  • $399 for a 4-hour package – also used in 20 minute increments.

Remote Support purchase options




Once your purchase is complete, here is how to get the icon on your computer that enables us to connect (if you prefer, I can walk you through this on the phone):

Remote support setup

 

1. RIGHT-click on the light bulb.

2. In the menu that pops up, choose “Save target as” or “Save link as”.

3. In the new window, on the left side click once to highlight “Desktop” then hit the Save button.

4. Wait a few seconds, then minimize all windows and you will see a new icon on the desktop – it’s blue and white with an arrow pointing left and right, and the text under it says “TeamViewerQS”.

Remote Support icon

TeamViewerQS_en-idc7ejsxne.exe

5. Double click on that icon to run it, and let me know the ID number, and the 4-digit password.  That’s all you need to do!